FAQs

1. How do I place an order on the website?

Browse our products and add your desired items to the cart.
Proceed to checkout when you're ready.
Enter your delivery details, including your full address and postcode.
Select your preferred payment method and complete the purchase. You will receive an order confirmation email shortly after placement.

2. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure online payment options displayed at checkout.

3. Is delivery available to my area?

Delivery services are available on designated scheduled days. To confirm the specific delivery dates for your area, please contact us with your postcode.

4. Can I collect my order in person?

Yes, pick-up is available from our office Monday to Sunday between 9:00 AM and 2:30 PM.

The office is open from 9:00 AM to 4:30 PM daily for enquiries and other services.

To arrange a pick-up, please contact us at least 1 hour in advance.

5. How will I know when my order will be delivered?

After placing your order, we will contact you to confirm the available delivery date based on your postcode and our schedule.

6. What if I need to change or cancel my order?

Please contact us as soon as possible. Orders can typically be modified or cancelled before they are processed for delivery or pick-up.

7. Are there any minimum order requirements?

The minimum order value is $150. If the minimum value is not met, the Freight Charges will be applied.

8. How can I contact you for further assistance?

Tiffany’s Specialty Cakes and Savouries

Email: admin@bfmgroup.com.au
Phone: 07 3353 0011 (9:00AM - 4:30PM, MON - FRI)
Address: 41 Queens Road, Everton Hills, QLD 4053

We’re happy to help with any questions!

9. Do you offer returns or refunds?

Please refer to our full Refund and Returns Policy for details on eligibility and procedures.

Tiffany's Specialty Cakes and Savouries